Terms & Conditions

Renewal Conditions: By joining a plan, you are authorizing RV Health to bill your credit card or checking account for the plan you have selected. This charge shall renew until you notify RV Health in writing of its cancellation. By joining you indicate you have read the terms and conditions of the plan. This plan will automatically renew at the end of your membership term, and your credit card or bank account will be automatically charged or drafted for the appropriate amount.

Termination Conditions: RV Health and Careington International Corporation (Careington) reserve the right to terminate plan members from its plan for any reason, including non-payment. If RV Health terminates the plan or your membership for a reason other than non-payment, you will receive a pro-rata refund of your membership fees.

Cancellation Conditions: You have the right to cancel within the first 30 days after effective date or receipt of membership materials (whichever is later) and receive a full refund, less the processing fee, if applicable. If for any reason during this time period you are dissatisfied with the plan and wish to cancel and obtain a refund, you must submit a written cancellation request.RV Health will accept cancellation requests at any time and will stop collecting membership fees in a reasonable amount of time, but no later than 30 days after receiving a cancellation notice. Please send a cancellation letter and a request for refund with your name and member ID to RV Health, 945 McKinney #11184, Houston, TX 77002 or fax to (281) 786-3920. You may also submit cancellation requests by email: [email protected] When you cancel, you will continue to have access to the plan for the remainder of the period for which you have paid; your membership will terminate at the end of that period. The preceding sentence does not apply to quarterly, semi-annual or annual memberships in FL, ND and OK, where you will receive a pro-rata refund whenever you cancel.

Description of Services: Telehealth 2.0 is administered by CareClix.  All other benefits included in this plan are administered by Careington. A description of the programs included in your plan are available on this website.

Limitations, Exclusions & Exceptions for Benefits Administered by Careington (excludes Telehealth2.0): The benefits included in this plan with the exception of Telehealth 2.0 are offered by Careington. Careington is not a licensed insurer, health maintenance organization or other underwriter of health care services. No portion of any provider’s fees will be reimbursed or otherwise paid by Careington. Careington is not licensed to provide and does not provide health care services or items to individuals. You will receive discounts for services at certain health care providers who have contracted with the plan. You are obligated to pay for all health care services at the time of service. Savings are based upon the provider’s normal fees. Actual savings will vary depending upon location and specific services or products purchased. Please verify such services with each individual provider. The plan’s discounts may not be used in conjunction with any other discount plan or program. All listed or quoted prices are current prices by participating providers and subject to change without notice. Any procedures performed by a non-participating provider are not discounted. From time to time, certain providers may offer products or services to the general public at prices lower than the discounted prices available through this plan. In such event, members will be charged the lowest price. Discounts on professional services are not available where prohibited by law. This plan does not discount all procedures. Providers are subject to change without notice and services may vary in some states. It is the member’s responsibility to verify that the provider participates in the plan. At any time Careington may substitute a provider network at its sole discretion. Careington cannot guarantee the continued participation of any provider. If the provider leaves the plan, you will need to select another provider. Providers contracted by Careington are solely responsible for the professional advice and treatment rendered to members and Careington disclaims any liability with respect to such matters.

Complaint Procedure: If you would like to file a complaint regarding your telehealth benefits, please submit your complaint in writing to: CareClix, 1990 K St NW, Suite 5R, Washington, DC 20006. For issues related to your other discount plan benefits, you must submit your complaint in writing to: Careington International Corporation, P.O. Box 2568, Frisco, TX 75034. You have the right to request an appeal if you are dissatisfied with the complaint resolution. After completing the complaint resolution process, if you remain dissatisfied you may contact your state insurance department.

Cost

Please see RV Health Plans and Pricing Page.

Medical Disclaimers

RV Health makes no warranty as to the content of any treatment response. You and your physician are solely responsible for all information and/or communication sent during a teleconsultation or other communication. RV Health does not guarantee that a teleconsultation is the appropriate course of treatment for your particular healthcare problem. You agree to contact your physician immediately should your condition change or your symptoms worsen. If you require urgent care, you should contact your local emergency services immediately. RV Health SCREENS AND CONFIRMS THE QUALIFICATIONS FOR ALL OF OUR TELEMEDICINE PROVIDERS.

Prescriptions

You agree that any prescriptions that you acquire through the RV Health services shall be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription.

Educational Resources

RV Health may send you newsletters regarding common medical and health-related topics or preventive care messages containing specific medical and health-related information, links to other related Web sites and specific questions related to your RV Health Record. Additionally, RV Health makes available self-care informational services which provide general medical and health information. These communications and resources are not comprehensive medical text and do not include all the potential information regarding the subject matter. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment or construed, directly or indirectly, as the practice of medicine or dispensing of medical services by RV Health. Such information is not a substitute for seeing an appropriate healthcare professional for medical treatment. The information contained these communications and resources are compiled from a variety of sources and may or may not be considered authored by RV Health. RV Health makes no warranty as to the content of these materials or the information contained therein.

Your Account

You represent and warrant that you are at least eighteen years of age and that you possess the legal right and ability to enter into this Terms of Use, register on the RV Health Services under your own name and to use the RV Health Services in accordance with this Terms of Use and abide by the obligations hereunder. You are solely responsible for maintaining the confidentiality of your password and for all activities that occur under your password. You agree to prohibit anyone else from using your password and immediately notify RV Health of any unauthorized use of your password or other security concerns of which you become aware.

Intellectual Property

RV Health hereby grants you a limited, revocable, non-transferable and non-exclusive license limited solely to viewing or downloading a single copy of the material on the RV Health website and to use the RV Health software to the extent necessary to use the RV Health Services solely for your personal, non-commercial use. With the exception of your Medical Records, RV Health retains all right, title and interest in and to RV Health, the RV Health Services and any content, products, documentation, software or other materials on the RV Health website, and any patent, copyright, trade secret, trademark, service mark or other intellectual property or proprietary right in any of the foregoing. The information available through the RV Health Services is the property of RV Health. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the information owned by RV Health received through the RV Health Services to anyone, including but not limited to others in your organization. Use, reproduction, copying, or redistribution of RV Health logos is strictly prohibited without written permission from RV Health.

  1. Legal Notices and Disclaimers

General Disclaimers
YOU ACKNOWLEDGE THAT YOUR USE OF THE RV Health SERVICES IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED THEREWITH. ALL INFORMATION, PRODUCTS OR SERVICES CONTAINED ON OR PROVIDED THROUGH THIS WEB SITE ARE PROVIDED”AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW RV Health AND ITS SHAREHOLDERS, AFFILIATES, DIRECTORS, OFFICERS, MANAGERS, EMPLOYEES OR OTHER REPRESENTATIVES (COLLECTIVELY, “AFFILIATES”) HEREBY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT AND FREEDOM FROM COMPUTER VIRUS STRAINS. WITHOUT LIMITING THE FOREGOING, RV Health AND ITS AFFILIATES MAKE NO WARRANTY AS TO THE RELIABILITY, ACCURACY, TIMELINESS, USEFULNESS, ADEQUACY, COMPLETENESS OR SUITABILITY OF THE RV Health PRODUCTS AND SERVICES PROVIDED HEREUNDER. RV Health MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT: THE SATISFACTION OF GOVERNMENT REGULATIONS REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS; OR ANY TREATMENT, ACTION OR APPLICATION OR PREPARATION OF MEDICATION BASED ON INFORMATION OFFERED OR PROVIDED THROUGH THE RV Health SERVICES.

Limitation of Liability
IN NO EVENT SHALL RV Health NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF (i) THE PURCHASE PRICE FOR THE PRODUCT, OR (ii) IN THE EVENT NO PURCHASE PRICE WAS PAID OR REQUIRED, $1,000. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNO EVENT SHALL RV Health NOR ANY OF ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO OF SERVICE OR LOSS OF DATA, WHETHER IN ANY ACTION IN WARRANTY, CONTRACT, TORT (INCLUDING, BUTNOT LIMITED TO NEGLIGENCE OR FUNDAMENTAL BREACH), OR OTHERWISE ARISING OUT OF OR IN ANY SERVICE OFFERED THROUGH THIS WEBSITE OR ANY MATERIAL OR INFORMATION CONTAINED IN, ACCESSED THROUGH, OR PRODUCTS PURCHASED ON THIS WEB SITE, EVEN IF AN AUTHORIZED REPRESENTATIVE OF RV Health IS ADVISED OF THE LIKELIHOOD OR POSSIBILITY OF THE SAME. TO THE EXTENT CERTAIN JURISDICTIONS RESTRICT ANY OF THE ABOVE LIMITATIONS OF LIABILITY; SUCH LIMITATIONS SHALL NOT APPLY IN SUCH JURISDICTIONS TO THE EXTENT OF SUCH RESTRICTIONS.

  1. Privacy

RV Health respects your privacy and takes privacy very seriously. By accepting this Terms of Use, you consent to the use and disclosure of personally identifiable information provided to us as outlined in our Privacy Policy, which is incorporated herein by reference.

Electronic Medical Record
Your RV Health Electronic Medical Record is created to store your personal health information online, including health conditions, allergies and medications. Any information provided as part of a teleconsultation becomes part of your RV Health Record. You agree to provide accurate information for your RV Health Record, to periodically review such information and to update such information as needed. For additional information regarding use of your RV Health Record, please see our Privacy Policy. It is your responsibility to confirm any third party information in your RV Health Health Record.

  1. General Legal Provisions

Third Party Sites. Although RV Health may include links providing direct access to third-party Internet sites as a convenience, the inclusion of a link does not imply endorsement of the linked site by RV Health. RV Health takes no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over those other sites. Nor does RV Health take responsibility for the privacy policies and practices of these third-party links.

Operation and Record Retention
RV Health reserves complete and sole discretion with respect to the operation of the RV Health Services RV Health may, among other things withdraw, suspend or discontinue any functionality or feature of the RV Health Services. RV Health is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. RV Health is not responsible for maintaining data arising from use of the RV Health Services. RV Health reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the RV Health Service pursuant to its internal record retention and/or destruction policies.

Limitations on Use
You agree not to access or use the RV Health Services in an unlawful way or for any unlawful purpose. You agree not to post or transmit: (a) a message under a false name; or (b) any information which (i) is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or (ii) contains any virus, worm, Trojan horse or other code which is contaminating or destructive to the files or programs of RV Health or any of its affiliates. RV Health reserves the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, and obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.

Indemnity
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS RV Health AND ITS AFFILIATES FROM AND AGAINST ALL LOSSES, LIABILITY, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEY’S FEES, ARISING OUT OF OR RELATED TO ANY BREACH OF THIS TERMS OF USE, YOUR RELATIONSHIP WITH A RV Health PHYSICIAN, ANY NEGLIGENT OR WRONGFUL ACTION OR OMISSION BY YOU RELATED TO YOUR USE OF OR PROVIDING OF SERVICES THROUGH RV Health, OR ANY NEGLIGENT OR WRONGFUL USE OF THE RV Health SERVICES (INCLUDING, WITHOUT LIMITATION, INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS OR NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING YOUR ACCOUNT.

Third Party Rights
The indemnification provisions set forth above and the provisions under Section 3 Legal Notices and Disclaimers are for the benefit of RV Health Global, LLC (creators of the RV Health website) and its Affiliates. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

Term and Termination
This Terms of Use shall commence upon the date you complete the registration process with RV Health. Either you or RV Health may terminate this Terms of Use and your right to use the RV Health Services at any time, with or without cause. This Terms of Use and the licenses granted hereunder shall terminate without notice in the event you (or any authorized person using your account) fail to comply with the terms and conditions of this Terms of Use, or the rules for use of the RV Health Service promulgated by RV Health from time to time. Upon any termination, you will destroy all copies of CareClix materials in your possession and cease any access to or use of the RV Health Services.

Notice
RV Health will provide notice by e-mail to the e-mail address you provided during the registration, by a general notice on the RV Health Website, or by written communication delivered by first class U. S. mail or express courier to your address on record in the RV Health account information. You may give notice to RV Health at any time via electronic mail to [email protected] or by letter delivered by first class postage prepaid U. S. mail or overnight courier to RV Health, 945 McKinney #11184, Houston, TX 77002

Severability
The provisions of this Terms of Use are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, but such provision shall be reformed, if reasonably possible, only to the extent necessary to make it enforceable.

Entire Agreement
This Terms of Use, together with any RV Health rules or policies referred to herein, represents the complete agreement between you and RV Health concerning the subject matter hereof, and it replaces all prior oral or written communications concerning such subject matter. RV Health may modify this Terms of Use as set forth above.

Assignment
You may not assign, transfer or delegate this Terms of Use or any part of it without RV Health prior written consent. RV Health may freely transfer, assign or delegate all or any part of this Terms of Use, and any rights and duties hereunder. This Terms of Use will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties.

Waiver
Failure to exercise or delay in exercising any right hereunder, or failure to insist upon or enforce strict performance of any provision of this Terms of Use, shall not be considered waiver thereof, which can only be made by signed writing. No single waiver shall be considered a continuing or permanent waiver.

Governing Law
This Terms of Use shall be governed by and construed in accordance with the laws of the State of Florida without giving effect to any choice of law rules or principles. Any cause of action or claim you may have with respect to RV Health must be commenced within one (1) year after it arises, except to the extent such limitation is not enforceable. To the fullest extent permitted by law, each party to this Terms of Use waives its or his or her right to a jury trial with respect to any dispute or other controversy arising from hereunder or your use of or access to the RV Health Services or website.

Protecting Children
RV Health is designed and intended for use by adults. It is not intended for, or designed to be used by children under the age of eighteen. A parent or guardian, however, may use RV Health on behalf of a minor child. The parent or guardian assumes full responsibility for ensuring that the authentication information is kept secure and that the information submitted is accurate. By clicking, you acknowledge receipt of the terms and conditions as listed above. You further acknowledge that you have read, understand, and accept each policy in its entirety, and have indicated so by initialing each page.